Student Liaison

Position Summary

The Student Liaison serves as a key point of contact for students throughout their training journey at Skyborne Airline Academy. This role is responsible for providing exceptional administrative support while fostering a welcoming, engaging, and inclusive student experience. The Student Liaison builds positive relationships with students, encourages participation in academy activities, and helps create a supportive community that promotes student wellbeing, engagement, and success.

This position requires excellent communication skills, strong organizational abilities, and a proactive approach to student support and campus engagement.

Key Responsibilities

Student Support & Engagement

• Serve as a primary point of contact for student inquiries, concerns, and day-to-day support.
• Build positive relationships and establish rapport with students from diverse cultural backgrounds.
• Promote student wellbeing by maintaining regular communication and identifying opportunities to increase engagement.
• Encourage participation in academy programs, clubs, and social activities.
• Track student participation and engagement in campus events and activities.
• Assist in welcoming new students and helping them integrate into academy life.

Event Coordination

• Plan, coordinate, and actively participate in student engagement activities.
• Organize and support wellness initiatives such as the academy Run Club.
• Coordinate celebrations recognizing multicultural events and cultural awareness initiatives.
• Assist with student appreciation events, holiday celebrations, and other community-building activities.
• Promote upcoming events through various communication channels and personally invite students to participate.
• Gather student feedback to continuously improve engagement programs.

Administrative Support

• Answer and direct incoming telephone calls professionally.
• Respond to student inquiries via phone, email, and in person.
• Provide administrative support to the Student Services department.
• Maintain accurate records of student engagement, attendance at events, and participation metrics.
• Assist with scheduling, filing, data entry, and document management.
• Support other academy departments by answering calls and directing inquiries as needed.
• Assist with preparing reports and tracking student engagement initiatives.

Customer Service

• Deliver exceptional customer service to students, staff, and visitors.
• Maintain confidentiality when handling student information.
• Resolve routine student concerns or refer issues to the appropriate department.
• Foster a positive, inclusive, and welcoming campus environment.

Qualifications

Required

• High school diploma or equivalent.
• Previous experience in customer service, administration, hospitality, education, or student services.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to work independently and collaboratively within a team.
• Professional, approachable, and positive attitude.

Preferred

• Experience coordinating events or community engagement activities.
• Experience working in an educational or training environment.
• Experience working with individuals from diverse cultural backgrounds.

Skills & Competencies

• Outstanding interpersonal and relationship-building skills.
• Excellent customer service mindset.
• Strong attention to detail.
• Effective problem-solving abilities.
• Time management and organizational skills.
• Ability to maintain confidentiality and professionalism.
• Adaptability in a fast-paced environment.
• Enthusiasm for creating a positive student experience.

Working Conditions

• Primarily office-based with regular interaction throughout the academy campus.
• Occasional evening or weekend work may be required to support student events and academy activities.
• Requires standing, walking, and participation in outdoor and campus events.